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What is an owner/operator's first task when developing a staff-training program?

  1. Assessing training needs

  2. Determining training methods

  3. Selecting a training site

  4. Creating a training schedule

The correct answer is: Assessing training needs

The first task an owner/operator should undertake when developing a staff-training program is to assess training needs. This step is crucial as it involves identifying the specific skills and knowledge that employees require to perform their jobs effectively and safely. By evaluating the current competencies of the staff and understanding the areas that need improvement, the owner/operator can tailor the training program to address those specific gaps. This process helps ensure that the training is relevant and effective, ultimately enhancing the overall performance of the team and the safety of food handling practices. This foundational assessment lays the groundwork for all subsequent steps in the training program, such as determining appropriate training methods, selecting a suitable site, and creating a schedule. Without a proper assessment, any further planning may not adequately address the needs of the staff, potentially leading to ineffective training outcomes.